
Current
Decisiv – Service Relationship Management Application
Founded in 2001, Decisiv provides a centralized platform that integrates previously siloed asset data from in-house, point and horizontal solutions in a single platform. API driven integration and a flexible framework allow rapid additions and integrations with existing customer systems and third-party data feeds, enabling comprehensive visibility of relevant data for key stakeholders across the ecosystem. Through Decisiv’s SRM platform, different customers and participants in the service event are able to track service requests, receive updates, understand delays, route vehicles more efficienty to repair shops, and provide estimates of costs and warranty coverage associated with the repair. As a result, customers are able to improve asset performance and utilization, decrease warranty costs, and increase customer satisfaction.
Status: Active
Location: Reston, VA
Initial Investment: 2018
Industry: Supply Chain & Logistics
Website: https://www.decisiv.com
KPF Board Member: Leon Chen